Shipping policy

SHIPPING POLICY Processing Time All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. Shipping Time Since our products are shipped directly from our supplier, delivery times may vary depending on your location. For orders shipped within the United States, estimated delivery time is 6-14 business days after processing. Please note these are estimates and actual delivery times may vary due to customs processing, carrier delays, or other circumstances outside our control. Shipping Rates Shipping charges will be calculated and displayed at checkout. Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information. Please note that tracking updates may be limited during the final delivery stage; rest assured your order is on its way even if tracking information appears delayed. Customs, Duties and Taxes Pawsion is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damaged or Lost Packages Pawsion is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us directly so we can make it right. Please save all packaging material and damaged goods before filing a claim. Questions If you have any questions about your order's shipping, please contact us at info@pawsion.com.